FAQ

Below you will find answers to some frequently asked questions. If you have a question that is not answered below then get in touch with us.

What is your return policy?

We do have a 14 day return policy to assist our customers on items in our diamond, gold and silver lines. All returns must be in the same condition as shipped. Returns are processed within 3-5 days after we receive a return.

My order has been shipped, but I haven't received it?

When your order was shipped you should have received a tracking link which you can use to see exactly where your parcel is. If you haven’t received it then get in touch here.

What countries do you ship to?

We primarily ship to the United States Of America. For international shipping please get in touch here.

How can I track my order?

You can use our handy order tracker found here!

Are all your items stamped?

Yes all of our products are stamped with the corresponding metal and manufacturers logo.

Is 925 stamped on all sterling silver items?

Yes all of our sterling silver items are stamped with 925 as required by the law.

Are your diamond weights exact?

Under FTC regulations, all jewelry manufacturers must disclose their total weight ranges. Keep A Sparkle complies with all relevant FTC regulations. 1/10ct means » .09ct to .12ct 1/8ct means » .11ct to .14ct 1/6ct means » .14ct to .17ct 1/5ct means » .17ct to .22ct 1/4ct means » .22ct to .27ct 1/3ct means » .28ct to .35ct 3/8ct means » .36ct to .41ct 1/2ct means » .45ct to .55ct 2/3ct means » .61ct to .68ct 1ct means » .94ct to 1.04ct 1½ means » 1.42ct to 1.55ct 2ct means » 1.90ct to 2.05ct 3ct means » 2.90ct to 3.05ct 4ct means » 3.90ct to 4.05ct 5ct means » 4.90ct to 5.05ct 6ct means » 5.90ct to 6.05ct

Which carrier does your company use to ship?

UPS and USPS is our preferred shipping choice for all domestic shipments. USPS and Federal Express is used for international shipments.